Do you have questions that are not listed in the F.A.Q.? Feel free to contact us.
FAQ - Searched for
I have lost my license key!
Kagi allows to lookup your license key on their order tracking page.
My Mac's location does not appear on the map
Your Mac's location is transmitted at startup. If the location is not added to the map, this might have several causes:
- You might have disabled location tracking when the Mac is not stolen. Make sure the 'Locate if not stolen' checkbox is enabled on your Mac's information pane at www.undercovercenter.com
- Airport has been turned off: please make sure that Airport is turned on, otherwise Undercover cannot obtain its location through Skyhook wireless location tracking
- Your Mac is not within Skyhook-covered area. Skyhook is continuously extending its coverage. You can check coverage in your area at: http://www.skyhookwireless.com/howitworks/coverage.php
Even when your Mac's location does not appear on the map, its network information is still being transmitted in case of theft. This network information can be used by the police to obtain the thief's name and address.