Two Macs recovered, three thieves arrested in Lille, France

In May 2009, Rafaele's husband spent 3 weeks at the hospital. His condition was very serious, so she stayed with him round the clock. She would go home from time to time, to clean clothes or to take care of some other chores. One day when she left home to go back to the hospital, she was in a hurry and forgot to close the shutters... and the following morning she realized their house had been burglarized.

"My husband is an IT consultant who specializes in photography, therefore we really have a lot of expensive equipment - the robbers must have been thrilled to find themselves in Aladdin's cave. Luckily we had a very good insurance. Yet, I was devastated because I really had other things on my mind then, and other places to spend my time rather than police stations. What's more, I couldn't help myself from thinking about the latest family pictures that were stolen along with the cameras."

"Right from the beginning, the staff from Orbicule were extremely empathic and helpful and supportive. And that really made a big difference. We were in contact with them on a daily basis. Under such circumstances, when you're tired and worried, the last thing you want is to wait for an answer. But with Orbicule we were spoilt: they're so reactive and efficient! As if we were their only clients in need! We didn't feel so lost and there was hope."

"And hopes were fulfilled: exactly two weeks after the burglary, Undercover started sending information from my stolen MacBook: we got some very clear and identifiable picture of a user, along with screen captures that were revealing his name as he was looking at his bank account online! The police officers investigating our case were delighted about that, because in such circumstances they hardly ever get any results. Our case was boosting both their morale and their statistics! They arrested the guy, who acknowledged he had bought a laptop and a digital camera from a local rogue. So this led to a second arrest. Unfortunately no more stolen equipment was retrieved in the process. But the story does not end here..."

"When a couple of days later I went to the police station to recover the laptop and camera, I realized that the recovered laptop was my husband's, although I was positive that the screenshots Undercover had sent, came from mine! That could only mean that the first thief had lied to the police! Orbicule quickly resumed its work on my computer and more mugshots, screenshots and IP were gathered for the police, so a third person could be arrested and my laptop eventually recovered."