Support

Undercover and Lion
Undercover 4.7 is fully compatible with Lion. Read our blog post for more information.

Lost your license key?
Kagi allows to lookup your license key on their order tracking page.

Questions?
Make sure to have a look at our product's F.A.Q. pages. They contain many answers to questions that are regularly asked. If you can't find the solution over there, feel free to contact us.

Upgrading to Undercover 4?
The upgrade is free for all registered Undercover users. Simply download the installer from the Undercover homepage and run the installer.

Stolen Mac
If your Undercover-enabled Mac has been stolen, please login to your account at https://www.undercovercenter.com.

If you are running an older version of Undercover, you can still report your Mac stolen at http://orbicule.com/theft.

Customer satisfaction
We are very serious about our relations with you. If you are not completely satisfied with our products we will fully refund Undercover within 30 days after purchase.

Phone support
We can't offer phone support because we are often busy coding. However, if we are online, you can send us an instant message using iChat. See the contact box on the left on this page. If we are not available for a chat, email is the most efficient way to talk to us. We always reply within 3 business days (in most cases it will only take a couple of hours).